Background: The Internet has become a primary communication channel for delivering customer service. A key challenge in web-based customer support is the efficient recognition of multimodal intentions within service dialogues. By leveraging advanced AI and large language model (LLM) technologies, accurately identifying customer intentions across multiple interactions can greatly enhance the customer experience and service quality, while also supporting business intelligence initiatives for companies. This competition, co-organized by TaoTian Group, WWW2025, and Tianchi, provides a dataset comprising text and images across over 40 consumer image scenarios and intent classification tasks. The goal is to push forward intent recognition technology in multimodal dialogue scenarios within the e-commerce sector.
Organizers: TaoTian Group
Hosts: Customer Operations Department of TaoTian Group, Zhejiang Lab, Alibaba Cloud Tianchi
Competition website: https://tianchi.aliyun.com/competition/entrance/532277?lang=en-us
Guidelines:
The competition organizers are solely responsible for managing all aspects of the competition. For participation details and updates, please visit the competition's official website. The conference committee will not be involved in any tasks related to the competition's management and winner selection.
During the conference, the competition organizers will host a workshop to showcase the winners' solutions and discuss the competition outcomes. Some of the selected solutions in the competition will be published as papers in the conference companion proceedings. If you are interested in attending this event, please register for the conference to secure your spot.
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